Need help? Call customer services on 99445817.
What payment methods do we accept?
We accept PayPal. You can also pay for your order with store credit vouchers but Please note: at present, store credit can only be applied to products in the cart and not to services such as shipping charges.
I want to place an order but the item isnt in stock, when do you take payment?
We intended to only take funds when items are in stock, However the time taken to process payments and the number of declined cards when funds taken means that we must charge cards and debit PayPal on
What happens if I place an order that contains Pre Order Items and those available now?
The order will ship when the final item is in stock. Therefore please place separate orders to ensure that your pre-order items ship separately.
Once I order something what happens next?
Please note that all order turnaround times are indications rather than guarantees as variations in supply and demand can sometimes cause a backlog. In Stock (X Ready to Ship) These items are currently in our warehouse and we will be used to fullfil your order as soon as possible. If you have items in the order that have other statuses however, these items will be shipped once any outstanding have been received in our warehouse. This can mean that items in stock are delayed as we wait for Pre-Order items (for example) to be available. If any of your items are listed as "Available to Order" then they will be ordered from our suppliers (usually direct from the manufacturer) and should arrive with us to ship within 3-9 working days. 'Pre-Order!' Such items will usually become Available (Typically Ships in 3-9 Working Days) on the release date of the product (assuming we have received stock from the supplier). Please note release dates may be subject to change. "Unavailable to Order" - The items cannot be ordered as they are out of stock with both us and our manufacturers or the item is no longer made.
What happens if I order something and it is not available?
Sometimes products are removed from sale by suppliers without notice, in this instance we will offer an alternative or a refund. Please note: that at present, store credit can only be applied to products in the cart and not to services such as shipping charges.
What Currencies do you Accept?
We only accept payment in Euro If you are outside the Malta your bank or credit card provider will often hit you with fees and charges for paying us in Euro. Our prices are also only calculated in Euro, any other currency shown on our store is an indicator only. Should we need to refund you we will refund you the sterling amount due for your order or items. This may result in you receiving a different amount in your local currency due to fluctuations in exchange rates. If you opt to take store credit instead this will be applied to your account in euro which will be unaffected.
Can I add to my order once placed?
Once an order has been placed and paid for on our site we are unable to add items to it that exceed the original payment transaction. We can change items over or remove them so long as this keeps the value of the order the same or less than the original amount. Any difference will either be refunded to the original payment method or as a store credit voucher.